With 43 UK clubs, Virgin Active has a huge logistical task to ensure i ts frontline workforce is engaged and providing the best customer service to its 185,000 members. The group is dedicated to making its clubs fitness destinations, where members enjoy a pleasurable experience in a comfortable, high-tech environment,…

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Running over 45,000 children’s swimming classes a year, helping them to lead healthy, active lives, is no mean feat. To pull it off with professionalism, Serco Leisure requires impeccable communication at the heart of its organisation. With customer service paramount, Serco Leisure has placed its trust in the OurPeople platform…

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With around 85% of staff unable to access a computer during working hours, North Lanarkshire Leisure was actively looking for a secure and cost effective communications tool to manage its remote workforce.

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A new smartphone-driven management platform has been launched for fitness facilities in North America, to tackle the issue of communicating with large staff numbers. OurPeople, a team communication platform aimed at staff that don’t work from a desk, is already being used within organizations such as Dunkin’ Donuts, Baldor and Verizon.…

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