Affinity Water supplies around 950 million litres of water to more than 3.6 million people every single day. They have 1,330 employees across 18 sites and two contact centres in Hatfield and Folkestone, with 500 operational colleagues. It takes quite a team to keep their water flowing and support their…

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Cornerstone is an award-winning network of three health and fitness facilities in Bucks County, Pennsylvania, and home to over 300 staff members. Eager to improve communication between team members across all sites, the brand was looking to engage more with its employees, cross-communicate between clubs, and efficiently utilize internal skills…

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With around 85% of staff unable to access a computer during working hours, North Lanarkshire Leisure was actively looking for a secure and cost effective communications tool to manage its remote workforce.

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With more than 400 instructors on our roster we needed a platform where they could communicate with each other if they needed cover for a class,” says Group Studio Administrator, Hannan Hashmi. “We couldn’t be sending out messages on consumer platforms that would show their individual contact details.”

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With over 200 people working at these sites, many of whom are not desk-based, a combination of meetings, emails and text messaging was proving an ineffective way for team members to engage with one another and with management. Staff absences and delays in responding to messages meant communication was sluggish.

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As a seasonal business, only 120 of the 640 staff are permanent, but they all perform extremely diverse roles and work different patterns. Most don’t have access to IT as part of their role. In fact, less than 10% of our overall staff have their own email account, which was…

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