With 43 UK clubs, Virgin Active has a huge logistical task to ensure its frontline workforce is engaged and providing the best customer service to its 185,000 members. The group is dedicated to making its clubs fitness destinations, where members enjoy a pleasurable experience in a comfortable, high-tech environment, supported…

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Club Pilates franchisee, Julie Thorpe, discovered the brand after a foot injury ended her running days. She explains: “I had always been a runner, but sadly had to stop due to a foot injury. I knew Pilates was a great way to exercise and had been to a smaller boutique…

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