Keep everyone in the loop

From cover to promotional changes

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OurPeople is revolutionising the way that Retail companies are engaging, training and communicating with their workforces.


Saving managers time


Finding cover has never been easier.

Tasks done on time


Broadcast tasks and ensure they are done.

Feedback has never looked so good


Collect targeted information from the ground floor.

Train smarter with micro-learning

Learn is allowing companies to train smarter, not harder, by using bite-sized courses and giving employees more time to focus on customers and not a back room monitor.

Smart communications for all stores

OurPeople's innovative Smart Tags ensure updates, training, files and more are delivered to employees that it is relevant to.

Rapid Response in Retail Propels Multi-Unit Teams


Background

Part of the Charter Communications Group, Spectrum stores are the retail side of the business, providing internet, cable TV and mobile phone sales.

Jeffrey McClure manages three Spectrum stores in the Portland, Maine region, with a total of sixteen staff members. Wanting to provide better communication among staff, a year ago he took the decision to install the OurPeople app.

Intended Outcomes

McClure explains: “I wanted to be able to provide consistent communication in each of the individual stores but also across all three sites at the same time. Each team member installed the app on their own phone, enabling them to text and share information either on an individual basis, as part of a smaller group or across all three stores; all with the benefit of not having to give out their personal phone number.”

Result

“Everyone always carries their phone and so I found the team responded to quizzes really quickly, usually within an hour, and there was a high response rate. This held the staff accountable and also meant I knew they were up to date with current information.

“The OurPeople app worked well for us, providing constant communication, a way of ensuring the whole team were up to date on important issues and enabled us to provide a high level of customer service when the weather would normally have made it extremely difficult.”

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About the business


Business type: Land and Mobile Service Retail Stores
Locations: 41 States
Staff Size: 98k+
Average Tenure: 3.5 years

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