Part of the Charter Communications Group, Spectrum stores are the retail side of the business, providing internet, cable TV and mobile phone sales.
Jeffrey McClure manages three Spectrum stores in the Portland, Maine region, with a total of sixteen staff members. Wanting to provide better communication among staff, a year ago he took the decision to install the Our People app.
McClure explains: “I wanted to be able to provide consistent communication in each of the individual stores but also across all three sites at the same time. Each team member installed the app on their own phone, enabling them to text and share information either on an individual basis, as part of a smaller group or across all three stores; all with the benefit of not having to give out their personal phone number.”
“Everyone always carries their phone and so I found the team responded to quizzes really quickly, usually within an hour, and there was a high response rate. This held the staff accountable and also meant I knew they were up to date with current information.
“The Our People app worked well for us, providing constant communication, a way of ensuring the whole team were up to date on important issues and enabled us to provide a high level of customer service when the weather would normally have made it extremely difficult.”