Customer story

How OurPeople helped combat adversity

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Posted in: Health and Fitness

Overview

ActiveNL is a dynamic Sport & Leisure Trust who thrive on listening to and communicating with our customers. They deliver top quality products at fabulous prices and their aim is to make their community fitter, healthier and more vibrant.

Headquarters

Cumbernauld, UK

Locations

21

Team size

860

Turnover

£2.6m+

ActiveNL

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Challenge

Graeme Morrison, Operations & Business Development Manager for North Lanarkshire Leisure says: “Our biggest challenge was reaching out staff to efficiently cover swimming lesson classes. Key staff were spending up to two hours each day trying to communicate with the wider aquatics team to arrange lessons cover, relying on multiple communication methods to get in touch with instructors, including Facebook, WhatsApp, text messages, emails and phone calls. It was very time consuming and certainly not the best use of our staffing resource.

Solution

Dealing with adversity

Results

Key stats

£27k+

Revenue retention with covered classes

93%

Average broadcast engagement

15k+

Printed rotas saved

"Our People has surpassed all our expectations. Mass communication can be completed in minutes, freeing up personnel for other, more productive duties."

Graeme Morrison

Operations & Business Development Manager