When you use and interact with our website we may collect personal information about you. We have written this statement to give you the following details:
This website is owned and operated by OurPeople Ltd. We are a company registered in England and Wales under the company number 08534001 and our registered address is North Quay House, North Quay, Plymouth, England, PL4 0RA.
We can be contacted in writing at our office in Exeter. The address is 45 Queen Street, Exeter, EX4 3SR or by email at hello [at] ourpeople [dot]com. Our Data Protection Officer is Tracey Greening who can be contacted at the above address or email hello [at] ourpeople [dot]com.
We last updated this Privacy Statement on 29th January 2018.
It is not our intention to collect sensitive personal information via our website or as part of promoting and selling our Software and App.
We may collect personal information about you when you:
When you visit our website or use our services, we may collect certain information automatically such as:
If you want to know more about how we use cookies, you can find more information here.
We work with a number of other organizations such as payment processing companies, credit reference agencies, internet search engines, marketing organizations, and cookie providers who may provide us with information about you.
The law only allows us to use your personal information in certain limited circumstances. We will most commonly process your personal information:
Any personal information that you give to us may be used in the following ways:
We may provide you with information about our software and app, other services, special offers, and other news where we feel these may interest you. We may use your information for market research so that we tailor our offers to your likes and needs. We will only send you information that directly relates to us and our software and app.
Depending on what contact information you have given to us, we may contact you by email or post. We will only do this where you have consented to receiving such information from us.
You can opt-out of such marketing at any time and If you wish to do so, please email us at hello [at] ourpeople [dot] com.
We occasionally use a variety of new technologies and social media options to communicate and interact with a customer, potential customers, employees, and potential employees. These sites and applications include popular social networking and media sites, open-source software communities, and more (e.g. Facebook, Twitter, and LinkedIn). Third-Party Websites that are not exclusively operated or controlled by OurPeople. When interacting with us on such websites, you may reveal certain personal information to us or to third parties. Unless you consent otherwise we will only use such information to respond to a specific message or request from you.
The Facebook privacy policy is available here.
The Twitter privacy policy is available here.
The LinkedIn privacy policy is available here.
We may share your information with carefully selected third parties including:
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site, and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
We may also disclose your personal information to third parties:
Our site may contain links to websites owned by other organizations. If you follow a link to another website, these websites will have their own privacy policy. We suggest that you check the policies of any other website before giving them your personal information as we cannot accept responsibility for any other website.
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission (except email see below) and once we receive it.
We use appropriate technical and organizational measures to safeguard personal information. We use encryption technology where appropriate to enhance privacy and help prevent information security breaches. OurPeople also employs industry-standard measures and processes for detecting and responding to inappropriate attempts to breach our systems.
Any personal information that we provide to you will be held within the EEA.
We require all our suppliers to sign a contract requiring them to have appropriate technical, administrative, and physical procedures in place to ensure that your information is protected against loss or misuse. We work closely with our suppliers to make sure that this requirement is met.
All information you provide to us is stored on our secure servers or on secure servers operated by a third party. Information on our third-party providers can be found above.
We only hold your personal information for as long as necessary for the purposes for which we collected your information.
We have a company retention policy that lays down timescales for the retention of information. The document retention policy can be found here.
We have set these timescales in accordance with any applicable legislation and where none exists then we will keep your information for the duration of any contract that you have entered into with us and then for a period of 7 years after which time it will be deleted.
Where you have requested marketing information from us, then we will only keep this information for a maximum of up to 2 years. If you do not contact us further during this period, then your information will be deleted.
If you chose to send us information via email, we cannot guarantee the security of this information until it is delivered to us.
You have the right to access information that we hold about you. If you wish to receive a copy of the information that we hold please contact at hello [at] ourpeople [dot] com or write to us at the address above.
You can ask us at any time to change, amend or delete the information that we hold about you or ask us not to contact you with any further marketing information. You can also ask us to restrict the information that we process about you.
You can use the checkboxes on the forms we use to collect your information or you can also request that we change, amend, delete your information or restrict our processing by emailing us at hello [at] ourpeople [dot] com or writing to us at the address at the beginning of this Privacy Policy.
You have a right to ask us to stop any automated decision making. We do not intentionally carry out such activities, but if you do have any questions or concerns we would be happy to discuss them with you and you can contact us at hello [at] ourpeople [dot] com.
You have the right to request that your personal data is transferred by us to another organization (this is called “data portability”). Please contact us at [insert email address] with the details of what you would like us to do and we will try our best to comply with your request. If may not be technically feasible, but we will work with you to try and find a solution.
If you make a request to us under this Privacy Policy and you are unhappy with the response, you can ask for the request to be reviewed under our internal complaints procedure. Our internal complaints procedure allows your request to be reviewed by Tracey Greening, Data Protection Officer who will do their best to try and resolve the issue.
If you have been through the internal complaints procedure and are still not happy with the result, then you have the right to complain to the Information Commissioner’s Office. They can be contacted as follows:
Website: www.ico.org.uk
Telephone: 03031231113
Address: Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
We review our Privacy Statement on a frequent basis to check that it accurately reflects how we deal with your information and may amend it if necessary. You should check this page regularly to see the most up to date information.
We welcome questions, comments, and requests regarding this Privacy Statement which can be sent to hello [at] ourpeople [dot] com.
