How Transcorp Drives Alignment and Engagement with OurPeople

Communication Challenges in a Fast-Moving Industry

As a young and nimble business navigating pilot programs and expansion opportunities, Transcorp faced growing pains when it came to internal communication. Their team lacked a dedicated tool that could offer the targeted messaging and real-time engagement needed to support a fast-paced, frontline operation.

“We didn’t really have a proper communication tool. The systems we had weren’t built for targeted outreach or mobile-first use. We needed something precise and flexible,” explained Josh Westbrook, Head of HR.

Their workforce, most of whom don’t sit at a desk, often missed out on timely updates. Information was scattered or delivered inconsistently, and there was no easy way to check if messages had been seen or understood. Transcorp recognized the need for a modern solution designed specifically for a dispersed, hourly team.

Why OurPeople

The introduction to OurPeople came through an industry recommendation. From the very start, the tool’s flexibility and suitability for frontline employees stood out clearly to Transcorp’s leadership.

Key factors influencing the decision to adopt OurPeople:

- Seamless integration with Paycor  

- Mobile-first functionality tailored for frontline employees

- Messages delivered through text messages, mobile app, or email

- Intuitive interface requiring minimal training for managers and employees

- High-impact features for engagement and alignment

Easy Rollout with Paycor, Immediate Results

Despite onboarding during a busy pre-holiday ramp-up, the rollout was quick and painless.

“It took just ten to fifteen minutes to get going. The setup with Paycor was smooth, and I never heard any issues from the team—that’s a good sign,” Josh shared.

Jill Turner, HR Generalist and day-to-day admin of OurPeople, echoed the sentiment:

“From day one, it’s been easy. The new, visual, scrollable interface makes it even better. Employee engagement is way up—we’re seeing more responses and interaction.”

Empowering the Frontline

With OurPeople, Transcorp has shifted from top-down announcements to meaningful two-way communication. 

Broadcasts are used regularly to:

- Share updates and operational notices  

- Highlight team achievements  

- Run surveys and gather frontline feedback  

- Promote team culture with photos and shout-outs  

“We’ve done surveys multiple times a week just to check in with our team. That kind of real-time insight is impossible with annual engagement surveys,” Jill explained. “Employees are comfortable using it—it feels approachable.”

Smart Forms in OurPeople have also become integral to operations, used for daily and weekly checklists, safety confirmations, and internal compliance.

Looking Ahead: Expanding Communication Channels

The team plans to roll out more two-way communication and potentially enable shift-based chat groups. This would allow supervisors, managers, and frontline associates to collaborate in real time.

“We were cautious at first, but the team has used the platform responsibly. Now we’re exploring chat groups by shift so everyone can stay aligned and get answers quickly,” Josh shared.

A Culture of Responsiveness

Since implementing OurPeople, Transcorp has seen stronger alignment, faster decision-making, and increased visibility into how employees are feeling. Managers now regularly create their own broadcasts and messages; allowing HR to easily follow up on feedback almost immediately.

“It’s improved how we engage, how we communicate, and how we align as a team. That’s hard to measure, but we feel it every day,” Josh said.  

“I don’t think there’s anything else we could have invested in that gives this much value at this cost.”

Real Results

✅ Increased Engagement – Employees participate in surveys, respond to broadcasts, and share feedback.  

✅ Operational Consistency – Messages are uniform across all shifts and roles.  

✅ Improved Culture – Employee highlights and shared moments boost morale and retention.  

✅ Streamlined HR Workflow – New hires, changes, and terminations all happen automatically with the Paycor integration in OurPeople.