Overview
Product Evaluation Systems (PES) is an independent material testing facility specializing in mechanical, metallurgical, chemical and nondestructive testing and analysis, and are located in Latrobe, Pennsylvania. They employ 57 team members and generate revenue between $5-$20M.
Headquarters
Latrobe, Pennsylvania
Locations
1
Team size
50+
Turnover
$5-$20M
Looking to speak to an expert to help transform your teams
Talk to an expertChallenge
As with most companies, before upgrading their staff communications, PES relied on email and bulletin boards. However, they constantly faced a challenge as their largest department, their Machine Shop, did not have access to email.
Realizing they had a communication issue to solve, they took advice from another company who were already using OurPeople and decided to act on the recommendation.
Solution
Relevant Information Reaching the Right Employees
OurPeople is now part of the fabric of their communication function, and they are using the Broadcast and Chat functions the most. Within the Broadcasts they have created both announcements and surveys. As they have team members grouped by department and shifts, OurPeople helps them to send relevant information, when needed, to the right staff members.
Importantly, they aren’t distracting employees by sending irrelevant information. This stops team members ignoring the notifications or information being sent as they know the only information being sent is pertinent to them.
Companywide Communications
Every single team member has the app and, at a minimum, the management team sends out weekly announcements every Friday to prepare for the upcoming week. However, they are finding many team members are using the chat function daily.
Across the board, the chat function has been the most useful. It allows even the newest team members to reach out to others without having to share cell numbers.
They were able to use the survey function to ask company-wide whether team members wanted to access the annual flu shot clinic. A minimum number needs to be reached prior to scheduling and the easy-to-use survey function made this process very simple.
Results
Relevant Information Reaching the Right Employees
OurPeople is now part of the fabric of their communication function, and they are using the Broadcast and Chat functions the most. Within the Broadcasts they have created both announcements and surveys. As they have team members grouped by department and shifts, OurPeople helps them to send relevant information, when needed, to the right staff members.
Importantly, they aren’t distracting employees by sending irrelevant information. This stops team members ignoring the notifications or information being sent as they know the only information being sent is pertinent to them.
Companywide Communications
Every single team member has the app and, at a minimum, the management team sends out weekly announcements every Friday to prepare for the upcoming week. However, they are finding many team members are using the chat function daily.
Across the board, the chat function has been the most useful. It allows even the newest team members to reach out to others without having to share cell numbers.
They were able to use the survey function to ask company-wide whether team members wanted to access the annual flu shot clinic. A minimum number needs to be reached prior to scheduling and the easy-to-use survey function made this process very simple.
Key stats
“OurPeople is convenient and intuitive to use. Everyone has a smartphone, and most people access it on a regular basis. It just made sense to employ the app at PES.
It is easy-to-use, practical and inexpensive. We also really like the fact team members don’t have to share cell numbers with other team members in order to communicate if they don’t want to.”
Walt Moorhead
CEO of PES
